Victoria Hudson Jones

WORK HISTORY

EDUCATION

ABOUT VICTORIA HUDSON JONES

Great healthcare honors both the complexity of systems and the simplicity of human needs—when we lead with empathy, everything else aligns.”Grounded in the Virginia Tech motto Ut Prosim (That I May Serve), I’ve built a career around aligning operational excellence with genuine service to patients, clients, and communities. Currently serving as a Customer Success Manager in the Patient Access & Engagement division of Access Healthcare—part of the Smarter Technologies ecosystem which includes Access Healthcare, SmarterDx, and Thoughtful.ai —I lead patient access and engagement strategies across five health systems and 90+ clinics, supporting over monthly patient interactions.From improving access to care to designing scalable, tech-supported solutions, I specialize in aligning complex workflows with meaningful patient outcomes.Over the past 7+ years, I’ve:• Led onboarding for 230+ medical offices, across 10+ health systems and dozens of specialties• Launched our after-hours support model, extending access through clinical collaboration• Crafted SOPs and real-time resources that unify teams and strengthen client trust• Served as an internal Epic workflow consultant, optimizing EMR-integrated operations• Designed and manage our client-facing ticketing platform (Zoho Desk), increasing transparency and scalabilityI thrive at the intersection of service, systems, and empathy—where solutions are co-created, results are scalable, and people always come first. A proud Hokie putting Ut Prosim into action—every single day. If you\'re exploring ways to improve patient access, transform operations, or simply want to connect over what it means to design healthcare that serves people first—I\'d truly love to connect.