Gail Cook
Change Readiness Leader
- Role
- Change Readiness Leader at MUFG
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Gail Cook
Change Readiness Leader at MUFG Union Bank N.A. Worked as a Policy & Procedure writer in…
Experience
Change Readiness Leader
Aug 2018 — Present · US
Oversee project and process re-engineering activities while focusing on business readiness (i.e. updating procedures, conducting user readiness assessments and addressing any gaps prior to project launch, etc). Develop and distribute regular project related and system release communications for all stakeholders. Partner closely with the Learning Solutions team on training development for TB Client Delivery and Operations & Technology for the Americas organizations.
Skills
- Customer Satisfaction
- Multi-Tasking Skills
- Building Relationships
- Communication
- Service Delivery
- Protection Planning/Family Security
- Annuity Sales
- Time Management
- Leadership
- Networking
- Risk Management
- Problem Solving
- Customer Relations
- Account Management
- Licensed Life Insurance Agent
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