Sai S
Full Stack AI Developer | Generative AI, Azure OpenAI, RAG Pipelines | Driving Scalable AI Solutions in Travel, Finance & Healthcare | Product-Minded Engineer Delivering Business Impact
- Role
- Full Stack Ai Developer at Royal Caribbean Group
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Sai S
I am a Full Stack AI Developer passionate about building intelligent, scalable…
Experience
Full Stack Ai Developer
May 2025 — Present
In my current role at Royal Caribbean, I am leading the development of AI-powered platforms that transform customer support operations. The challenge was to scale multilingual, real-time assistance while maintaining high accuracy and compliance. By combining Azure OpenAI, Next.js, Spring Boot, PostgreSQL, and containerized deployments, I created a robust architecture that delivered seamless, scalable, and secure customer experiences across global markets. Collaborating with product managers and InfoSec teams, I ensured solutions aligned with compliance standards and supported rapid scaling to handle 3x more customer queries. Key achievements include building an AI-powered support platform that automated knowledge-driven responses leveraging RAG architecture, improving engagement by 35% and reducing handling costs by 20%. I introduced persona-based multilingual translators supporting 11 languages with >85% accuracy, boosting international satisfaction by 18%. By leveraging Docker and Azure Container Apps, I reduced release cycles by 40% and minimized downtime incidents by 25%. Integrating Generative AI reduced manual workload by 60%, enabling continuous 24/7 service. My contributions directly advanced Royal Caribbean’s digital transformation while ensuring operational resilience.
Education
CMR College of Engineering & Technology
Bachelor of Technology - BTech
2017 — 2021
Texas A&M University-Corpus Christi
Master of Science - MS
2023 — 2024
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