Victoria S.
Director, Engagement & Special Project @Hightower Advisors
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WORK HISTORY
Director, Engagement & Special Project @Hightower Advisors
Chicago, IL, US
EDUCATION
Dominican University
Bachelor of Science, Organizational Leadership, Graduated magna cum laude with 3.85 GPA
Rockhurst University
Certificate, Mentoring Leadership
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.), Project Management, 3.88
ABOUT VICTORIA S.
Successful leader / manager of people, process and technology Results-driven, hands-on IT leader, passionate about leading teams through IT Service Management (ITSM), process improvement, and project management. Resilient change agent who is adaptable and flexible in rapidly changing, fast-paced environments. Demonstrated ability to communicate efficiently as well as prioritize responsibilities and projects in order to achieve a maximum level of operational effectiveness. Strong leader in coaching, mentoring, motivating, and building high performing teams. Instills accountability, empathy, customer focus and commitment to top-notch quality. Project Management | Incident Management | Request Fulfillment | Knowledge Management | IT Quality | Customer Satisfaction | Customer Engagement | Customer Relationship Management | Strategic Planning | Vendor Management | Planning/Supervision of Major Capital Expenditures | Budgets | Cross-Functional Team Leadership | Employee Development | ROI Analysis | Hardware & Software Deployments | Business Relationship Management | Software as a Service | Budgets | Product Lifecycle Management Specialties: IT Service Management, process improvement utilizing ITIL, outstanding customer service and satisfaction, management, leadership, coaching, mentoring, project management.
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