Veronika Shubin

About Veronika Shubin

I am a results-driven business leader with a deep passion for achieving goals by aligning technical execution with long-term strategic objectives. With a strong track record of success in matrixed environments, I specialize in influencing and collaborating with leaders and employees across all organizational levels. My expertise lies in leading complex programs and projects—whether Waterfall, Hybrid, or Technical Implementations—supported by comprehensive project, financial, and change management plans.I am committed to building innovative initiatives that enhance accuracy, reduce waste, and create a more affordable, seamless healthcare experience. Recognized by senior leadership as a uniquely creative and high-performing Program Manager in the healthcare technology space, utilizing the EQ talent of supporting and developing teammates and programs simultaneously. I’m a lifelong learner who inspires teams to consistently deliver value to both internal and external stakeholders.Leveraging my Master’s degree and formal project management training, I’ve built and led high-performing teams that consistently meet and exceed business and customer experience goals. Colleagues describe me as authentic, resilient, collaborative, agile, inventive, adaptable, customer-centric, data-driven, and a results-oriented problem solver.I had the privilege of working at Chicago’s oldest hospital, where I gained hands-on operational experience and later led the implementation of innovative technologies across departments such as Revenue Cycle, Case Management, and Human Resources. As head of the PMO, I partnered closely with C-suite executives, middle management, vendors, and frontline staff—balancing strategic vision with attention to detail to drive successful outcomes.I actively pursue professional development through industry events, online learning, and volunteer work with organizations like the ACHE. Having grown up in a globally diverse environment, I bring a rich cultural perspective that informs my leadership style and enhances my ability to connect with people from all backgrounds. Please feel free to reach out.Key Skills: Healthcare Administration, Strategic Planning, Portfolio Management, Project Management (Waterfall, Agile and Hybrid), Technology delivery, Cross Functional Team Leadership, Program Management, Data Analysis, Leadership, Process Improvement, Change Management, Lean Six Sigma, EMR, Communication Skills/Storytelling, Public Speaking, Microsoft Office Suite 0365, Visio, Aha, Adaptive Work, Jira, Wave, Teams, Smartsheet, Customer Service

Experience

1. Program Manager

   Optum

   Oct 2023 — Present

   Leading multiple programs that consistently achieved positive Net Promoter Scores (NPS) from all stakeholders, ensured clear direction and control, enabled timely and informed decision-making, and delivered measurable outcomes and benefits

Education

• University of Illinois Chicago

  Bachelor of Arts (B.A.), Chemistry

  2007 — 2009

• University of Illinois Chicago

  Master’s Degree, Health/Health Care Administration/Management

  2015 — 2017

Skills

• Data Analysis
• Microsoft Office
• Medicine
• Event Planning
• Project Management
• Public Speaking
• Research
• Communication
• Microsoft Word
• Hospitals
• Customer Service
• Continuous Process Improvement
• Social Media
• Medical Records
• Leadership
• Lean Process Improvement
• Time Management
• Training
• Healthcare Management
• Powerpoint
• Microsoft Excel
• Healthcare
• Strategic Planning
• Teamwork
• Office Administration