Veronika Pitross

About Veronika Pitross

Operations and technology leader with 20 years of experience driving business improvement, cross-functional collaboration, and enterprise project delivery. Skilled in aligning systems with strategic goals, streamlining processes, and leading high-impact teams to achieve measurable outcomes across nonprofit and for-profit environments.

Experience

1. Director of Operations & Information Technology

   Assistance League, National Office

   Jun 2024 — Present · Burbank, CA, US

   Accomplished Director of Operations and Information Technology with deep experience leading enterprise operations and IT strategy for a 501(c)3 national nonprofit. Proven leader in B2B SaaS platform ownership, system integration, governance, and cross-functional execution to drive operational efficiency and mission impact.• Led enterprise operations and IT strategy, managing 4 full-time staff and a national volunteer technology committee to deliver secure, scalable cloud-based platforms.• Lead enterprise operations and IT strategy, managing internal teams and a national volunteer technology committee to deliver secure, scalable, cloud-based platforms supporting users across 95 chapters.• Directed national B2B SaaS implementation and system integrations, deploying a volunteer management platform integrated with Little Green Light, Constant Contact, Sterling Volunteers, Stripe, and WordPress, improving data accuracy and operational efficiency.• Govern and optimize enterprise systems including Salesforce NPSP, Microsoft 365/SharePoint, and WordPress multisite environments, ensuring access control, compliance, and performance reliability.• Oversee IT infrastructure, cybersecurity governance, and vendor management, maintaining data privacy, risk management, and regulatory compliance.• Develop and execute multi-year technology and operations roadmaps aligned with organizational strategy, growth, and service delivery objectives.• Prepare and present executive dashboards and KPI reporting to the CEO and Board, translating budgets, performance metrics, and trends into actionable insights.• Established organization-wide policies, internal controls, and standardized workflows, strengthening governance, documentation, and cross-functional efficiency.

Education

• Glendale Community College

  Associates Degree

  2007 — 2009

• California State University-Northridge

  Bachelor of Science

  2009 — 2012

Skills

• Salesforce.com Development
• Purchase Contracts
• Resource Allocation
• Executive Reporting
• Comptia Project+
• Networking
• Business Process Improvement
• Business Development
• Client Vendor Management
• Rfp Preparation
• Bid Preparation
• Software Quality Assurance
• Contract Management
• Statement of Work
• Lead Generation
• Vendor Management
• Payroll Processing
• Salesforce.com
• Constant Contact
• Employee Hiring
• Vendor Relationship Management
• Employee Management
• Business Operations
• Erd
• Supplier Optimization
• Sales Management
• Salesforce Training
• Data.com
• Erp Implementation Project Management
• Leadership
• Personnel Management
• Salesforce.com Administration
• Strategic Analysis
• Ms Project
• Quotations
• Pardot
• Information Systems
• Customer Service
• Analysis
• Purchasing Management