Veronica Vee M.

About Veronica Vee M.

At Encore Services TX, strategic growth is the cornerstone of our approach, underpinned by my focus on client relations and operational excellence. Our team\'s commitment to exceeding industry standards has fostered enduring partnerships, all while emphasizing safety and innovation in fire alarm and low voltage installations. With over two decades of experience in the fire safety domain, my tenure ensures that every project aligns with our mission of delivering exceptional service and value.Having spearheaded the substantial growth of occupancy rates in my previous role at Marquette Management, the skills in team leadership, budget management, and customer service I honed there are now integral to my current leadership as CEO. We have cultivated a culture that prioritizes meticulous attention to service quality, evidenced by our positive industry reputation. In pursuit of excellence, I am dedicated to leveraging our collective expertise to impact the real estate and safety industries positively.

Experience

1. Chief Executive Officer

   Encore Services Tx

   Oct 2022 — Present · Houston, TX, US

   As CEO and Co-Owner of Encore Services TX, I lead the company’s growth and operations across Texas with a focus on profitability, accountability, and high-performance culture. I oversee everything from financials and HR to client experience, compliance, and strategic planning.Encore specializes in fire alarm systems, access control, inspections, and camera systems for construction and multifamily projects. We’ve earned a reputation for being the team that gets it done—accurately, efficiently, and without the drama. While my partner David has led the expansion into solar work and established Encore as a preferred vendor with top GCs, I support those efforts by ensuring our backend systems, documentation, and compliance are rock-solid and scalable.I’ve built and implemented KPIs, performance-based bonus structures, and reporting tools that expose where we win and where we need to tighten up. My leadership style is transparent, results-driven, and rooted in the belief that operational chaos is optional.Key Contributions: • Built the operational infrastructure that supports Encore’s continued growth • Spearheaded policy development, compliance, and back-office systems • Improved profitability through cost control, subcontractor management, and accountability measures • Created leadership frameworks and reporting systems to elevate team performanceSpecialties: Business Operations · Leadership Development · Compliance & Licensing · Strategic Planning · Vendor & Client Relations · Scaling Service Businesses

Education

• Dobie High School

  General Studies

  1991 — 1995

Skills

• Residential Homes
• Bilingual-English/Spanish
• Real Estate Development
• Fair Housing
• Evictions
• Management
• Growing Businesses
• Esite
• Human Resources
• Rent Roll
• Blue Moon
• Collections
• Mentoring of Staff
• Investment Properties
• Onesite
• Marketing
• Budget Process
• Maintenance & Repair
• Contract Negotiation
• Accounts Payable
• Yardi
• Plumbing
• Variance Analysis
• Accounts Receivable
• Resident Retention
• Growing Teams
• Leasing
• Customer Retention
• Noi
• Asset Management
• Customer Service
• Microsoft Office
• Sales
• Market Research
• Customer Satisfaction
• Hvac
• General Ledger
• Apartment Ratings
• Referrals
• Apartments