Veronica J. Kirchoff

About Veronica J. Kirchoff

I have a wide variety of work experience across all areas of business, but the one thing…

Experience

1. Cloud Support Engineer Ii - Ec2 Linux Premium Support

   Amazon Web Services (AWS)

   Sep 2021 — Present · Seattle, WA, US

   Assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications on Linux in the AWS Cloud. Support AWS Services that focus on compute technologies including Elastic Compute Cloud (EC2), Elastic Block Store (EBS), and LightSail, as well as services that enable customers to migrate their workloads to AWS.Solve customers\' cases through a variety of contact channels including telephone, email, and web/live chat. Apply advanced troubleshooting techniques to provide tailored solutions for customers. Drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue, and facilitate customer communication during critical events.Act as the \"Cloud Ambassador\" across all cloud products, arming customers with required tools and tactics to get the most out of their AWS Product and Support investment. Lead operational improvement initiatives, and act as the voice of the customer to internal teams across AWS.

Education

• Seattle Central College

  Associate’s Degree

  1998 — 2000

• Bellevue Community College

  Associate’s Degree

  2005 — 2008

• National Paralegal College

  Certificate

  2016 — 2017

• Tacoma Community College

  Associate’s Degree

  1994 — 1996

• Acuitus, Inc.

  Information Technology Internship

  2020 — 2021

• University of the People

  Bachelor of Science - BS

  2020 — 2021

• Cisco Networking Academy

  System, Networking, and LAN/WAN Management/Manager

  2020

Skills

• Business Analysis
• Business Management
• Online Branding
• Web Design
• Graphic Design
• Account Management
• Accounts Receivable
• Branding & Identity
• Accounts Payable
• Web Content
• Financial Reporting
• Bookkeeping
• Branding
• Computer Graphics Design
• Business Process
• Email Marketing
• Microsoft Office
• New Business Development
• Digital Marketing
• Website Development
• Financial Accounting
• Marketing Strategy
• Personal Branding
• Social Media Marketing
• Microsoft Excel
• Accounting
• Information Graphics
• Business Planning
• Integrated Marketing
• Outsourced Solutions
• Budgets
• Small Business
• Finance
• Outsourcing
• Management
• Quickbooks
• Online Marketing
• Business Strategy
• Online Brand Building
• Microsoft Word