Veronica Velez
Customer Success Leader
- Role
- Chief Operating Officer at Toll Brothers
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Veronica Velez
As a Customer Success Manager, I partner with clients and agency partners alike to understand their goals, provide education and consultation around solutions while building trust in this process. My goal is to maximize impact to immediate and long-term strategic objectives, reduce churn ultimately pushing my clients towards greater success. As a Team Lead, I support my team with guidance for their professional development, ensure KPIs are understood and met, support the greater organization in the creation of and consulting on processes reducing churn and increasing overall satisfaction. An energizing and motivational leader, inspiring my team and colleagues alike to continue taking action for the benefit of our clients, organization and shared goals – this is where we all win. I possess a curious nature leading to continuous exploration for growth.
Experience
Chief Operating Officer
Jan 2021 — Present
Toll Brothers Apartment Living is the apartment development division of Toll Brothers, the nation\'s premier luxury home builder. Founded in 1967, Toll Brothers is an award-winning Fortune 500 company with a history of quality and customer service. Currently building in 22 states and approximately 50 markets nationwide, Toll Brothers is a publicly traded company with its stock listed on the New York Stock Exchange (NYSE: TOL) since 1986.
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