Veronica Varkey
Operations Manager - Marsh McLennan
- Role
- Operations Manager at Marsh McLennan
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Veronica Varkey
Results-driven professional with 18+ years of experience leading data-driven project…
Experience
Operations Manager
Jul 2024 — Present · Mumbai, IN
Lead a team of 28 operations specialists responsible for supporting pre- and post-policy renewal processes for insurance accounts• Manage workload distribution to ensure the timely delivery of client services• Provide training, coaching, and mentorship to team members, ensuring they understand processes and achieve performance goals• Streamline workflows and implement strategies to improve operational efficiency• Address escalations and resolve operational issues to maintain seamless business operations• Monitor Key Performance Indicators (KPIs) to assess team efficiency and quality• Conduct regular audits to ensure accuracy in data handling and adherence to established procedures• Implement corrective actions to address gaps in service delivery as needed• Prepare detailed reports to track team performance, client satisfaction, and process efficiency• Lead process improvement initiatives to enhance client satisfaction and boost operational productivity
Education
St. Xavier's College
Bachelor of Science (B.Sc.)
2002 — 2007
Skills
- Powerpoint
- Outlook
- Training
- Management
- Microsoft Office
- English
- Research
- Microsoft Word
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