Veronica Underwood

About Veronica Underwood

Proven Business Operations Consultant and Readiness Lead with 10 years of experience in the healthcare sector managing complex projects with multiple dependencies. Accomplished measurable results managing programs and feature development in a dynamic, fast-paced, cross-functional, matrixed environment.Possess a comprehensive background in managing multi-faceted projects, problem solving, risk management and critical thinking derived from conducting Operational Program Readiness for the largest healthcare company in the world. Strong history of helping to build successful Prospective Risk and Quality data programs. Focus on operational readiness with downstream communication, business artifact creation, postproduction support, training, and collateral. Highly skilled in E2E process analysis, proactively monitoring for potential issues, providing solutions and increasing efficiencies.

Experience

1. Business Operations Readiness Lead

   Optum

   May 2023 — Present

   Serve as a Business Operations Lead for the Prospective Business Operations Readiness team, responsible for impact analysis and coordination of mitigation activities for various product and program enhancements supporting Optum Insight’s In-Office Assessment Program (IOA).• Operations Program Manager for Pathways to Care Management Program (PCM). Responsibilities include project plan management for launch readiness and YOY activities, feature development work for program enhancement curation with applicable business requirements, administration of day-to-day activities and issue management resulting in improved streamlined operations.• Proactively manage IOA and PCM program risks and dependencies across projects and work with cross-functional teams to develop solutions resulting in effective and timely implementation of new enhancements and operational workflows.• Work with key stakeholders to coordinate impact resolution activities to ensure seamless transitions for all business operations-related activities.• Partner with product managers to define and communicate business requirements to developers.• Coordinate with technical project managers to track development and completion of project deliverables, serving as Operational SME mitigating potential issues and analyzing downstream impact and dependencies.• Collaborate with technical support teams to track/monitor testing activities (UAT, E2E, P2P) and validation of deliverables.• Conduct complex impact analysis on programs and related projects/products to identify needs of stakeholders across multiple cross-functional operations teams.• Communicate changes with impacted teams, developing communication plans, training and applicable collateral.• Develop all related workflows, standard operating procedures, and RACIs to provide in-depth understanding of downstream impacts to business operations & overall processes.

Education

• Colorado State University

  Master's degree, Health/Health Care Administration/Management

  2017

• University of Florida

  Bachelor of Science (BS), Psychology

  2005 — 2009