Veronica Ramya
Operations Leader| Risk Governance| Control Management| IIM Calcutta
- Role
- Gs Control Management, Issues, Events & Remediation at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Veronica Ramya
Dynamic and result-oriented professional with progressive experience across operations leadership, risk governance and control management. Proven expertise in driving operational excellence, embedding strong control frameworks, and ensuring compliance with enterprise and regulatory standards. Adept at influencing stakeholders, managing complex remediation programs, identifying systemic control gaps and elevating operational resilience
Experience
Gs Control Management, Issues, Events & Remediation
Jul 2025 — Present · Gurugram, IN
ª Support end to end governance of Operational Risk Events (OREs), Issues and Remediations to ensure timely identification, response, and sustainable resolutionª Conduct root cause analysis and perform quality assurance on documentation, severity classification, and impact analysis to maintain transparency and accountability ª Collaborate extensively with cross functional stakeholders across operations, compliance, legal and technology to strengthen issue management discipline and align remediation efforts with enterprise control standardsª Identify systemic trends and potential control weaknesses through issue pattern analysis, enabling proactive risk mitigation and continuous process improvementª Support governance reviews, senior leadership reporting, and remediation tracking dashboards to highlight issue trends, emerging risks, and completion status ª Actively contribute to enterprise-wide best practice sharing and governance initiatives to embed a culture of accountability, compliance, and operational excellence
Education
Indira Gandhi National Open University
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
2007 — 2010
D.A.V High School
HSC (CBSE), Commerce
2005 — 2007
Sacred Heart Convent, Ranchi
SSC (ICSE)
2005
Indian Institute of Management, Calcutta
Executive MBA, Executive Programe in General Management
Skills
- Microsoft Office
- Business Analysis
- Customer Relationship Management (Crm)
- Microsoft Excel
- Customer Service
- Team Management
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