Veronica Quincey
Senior Manager Learning Development @Sky
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WORK HISTORY
Senior Manager Learning Development @Sky
Newcastle upon Tyne, GB
Leading a creative team, inventing and building the future of Learning and Development for all our colleagues across the Customer Service Group
SKILLS
ABOUT VERONICA QUINCEY
My passion is in improving the environment, methods and tools used to create fun, effective and efficient learning experiences. I have extensive experience in delivering strategic, customer focused solutions. I am an expert at learning needs analysis, design and delivery of blended learning solutions across a range of audiences within the corporate sector Skills- Project Management - Design and Implimentation of Training Solutions across UK, ROI and India - Team management - Stakeholder management - Development of Induction products - Customer Service Training design and delivery - Sales Training design and delivery - NLP coaching sales/service/leadership - Compliance Training for regulated products - First Line Leadership Training - Resource planning for delivery of training solutions within a contact centre environment - BAU solutions, Induction training, ramp plans - Design, delivery and Evaluation of value adding training interventions
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