Veronica P.
Specialist, Suite Services at Los Angeles Rams
- Role
- Specialist, Suite Services at Los Angeles Rams
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Veronica P.
I am currently a Suite Services Specialist with the Los Angeles Rams. My prior experience in ticket sales, service, & retention has given me the opportunity to excel in my current premium position. As a customer service & retention professional, my priority is the commitment to creating memorable experiences for my clients as well as enhancing their suite ownership experience. I am extremely interested in suite and premium services. Specialties include Archtics, ProVenue, Salesforce, customer satisfaction, and retention strategy.
Experience
Specialist, Suite Services
Aug 2022 — Present
Manage 40 suite owner accounts valued at over $8 million.Service an average of 5 suite rental clients per game.Collect annual suite lease payments.Instrumental in the suite lease extension process with suite owners including meeting to discuss their extension options and contract negotiations.Schedule meetings with suite owners and rental clients to discuss any items pertaining to their suite ownership and game day experience Conduct End of Year Recap presentations with all suite owners to go over their suite utilization and ownership benefits throughout the year.Assist with game day suites activations including pregame field passes, suite visits from Rams Legends, Alumni, Cheer, & Rampage, and in-suite gifts.Engage with suite owners on game day, premium events, and at third-party concerts & events to ensure they have a top-notch experience.Personally email all suite owners throughout the year to keep them informed on all ownership benefits and events.2024 SeasonManaged 37 suite owner accounts valued at over $7 million.Serviced an average of 10 suite rental clients per game.Achieved 100% extension rate.Extended 1 suite owner account from a shared 4-year contract into a 10-year single ownership contract.2023 SeasonManaged 38 suite owner accounts valued at over $6 million.Serviced an average of 5 suite rental clients per game.Extended 3 suite owner accounts into 3-year contracts and 1 suite owner account into a 5-year contract.2022 SeasonManaged 43 suite owner accounts valued at over $7 million.Serviced an average of 20 suite rental accounts per game.Achieved 99% customer satisfaction on service amongst suite owners who completed their end of season survey for the 2022 season.
Education
Modesto Junior College
Associate of Arts (AA), Television Production
2008 — 2011
Holy Names University
Bachelor of Arts (B.A.), Business with a concentration in Sports Management
2011 — 2013
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