Veronica Okonkwo
Performance Engineer (Mtn Managed Service Project) @Connig Technoserve Limited
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WORK HISTORY
Performance Engineer (Mtn Managed Service Project) @Connig Technoserve Limited
Use of MTN Advanced Performance-Management System and Ericsson Network Manager (ENM) tools for report collection and analysis for KPIs network efficiency, performance, coverage and quality monitoring.• Hourly, Daily and Weekly monitoring, analysis, report reviews (worst BSCs/RNCs/e-NodeB, VIPs Sites, BSC/RNC level Service Credit, Distributed Antenna System (DAS), 2G/3G Headroom Report (Utilization), Automatic Frequency Planning (AFP) & Refarming) and timely action against any kind of network KPIs related problem of network parameters; Traffic levels, Grade of Service (Congestions), Dropped call rate, Control Channel failure, HO failure rate, call success rate of the network from statistical report for 2G/3G/4G/5G technologies.
EDUCATION
Anambra State University
Bachalor of Engineering, Electrical and Electronics Engineering
University of Lagos
Master of Science (M.Sc.), Electrical and Electronics Engineering (Communication option)
University of Calgary
Master of Engineering - MEng, Electrical and Computer Engineering
ABOUT VERONICA OKONKWO
Experienced IT Support Specialist and Network Performance Engineer with years of experience in IT systems administration, network monitoring, and telecommunication project coordination. Skilled in hardware and software troubleshooting, LAN/WAN, VoIP, network hardware (routers, switches), Microsoft 365/Active Directory administration, ServiceDesk management, and KPI monitoring for 2G/3G/4G/5G networks. Proficient in project coordination, site audits, BOQ preparation, and client reporting. Adept at collaborating with cross-functional teams, ensuring SLA compliance, and implementing process improvements to optimize operations. Passionate about leveraging technical and managerial skills to deliver reliable IT and network solutions in dynamic environments.
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