Veronica M.
- Role
- Dispatch Supervisor at American Residential Services
- Location
- Lake Forest, CA, US
- LinkedIn followers
- 500 followers
About Veronica M.
Eager to use best practices in communication, computer handling and customer care learned…
Experience
Dispatch Supervisor
Aug 2023 — Present
Act as Lead Dispatcher, advise staff on scheduling availability and assigning appropriate technicians to service appointments based upon skill set and and geography-Multitask between dispatching, inbound/outbound calls, handling customers in a fast paced environment-Manage customer complaints efficiently and effectively-Able to independently handle stressful situations and environments-Train all new employees in company procedures, using hands-on instruction and roleplaying techniques as well as, all essential computer programs-Supervise dispatching service center of 4 or more employees with maximum efficiency; consistent with operating practices and policies.
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