Veronica M.

Role
Dispatch Supervisor at American Residential Services
Location
Lake Forest, CA, US
LinkedIn followers
500 followers

About Veronica M.

Eager to use best practices in communication, computer handling and customer care learned…

Experience

  1. Dispatch Supervisor

    American Residential Services

    Aug 2023 — Present

    Act as Lead Dispatcher, advise staff on scheduling availability and assigning appropriate technicians to service appointments based upon skill set and and geography-Multitask between dispatching, inbound/outbound calls, handling customers in a fast paced environment-Manage customer complaints efficiently and effectively-Able to independently handle stressful situations and environments-Train all new employees in company procedures, using hands-on instruction and roleplaying techniques as well as, all essential computer programs-Supervise dispatching service center of 4 or more employees with maximum efficiency; consistent with operating practices and policies.

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Veronica M. — Dispatch Supervisor at American Residential Services in Lake Forest, CA, US | Unifers