Veronica James

About Veronica James

A Dynamic Licensed Master Social Worker (LMSW) licensed in Arizona, California, and Texas, she brings over 6 years of clinical leadership experience driving outcomes across complex healthcare systems. With a decade of strong foundation in physical and behavioral health, she excels in leading data-driven programs, optimizing care delivery, and advancing equity for socially vulnerable populations. Her expertise spans strategic program development, high-volume data analysis, and stakeholder collaboration—translating insight into action and compassion into measurable results. Known for her clinical acumen, operational discipline, and unwavering advocacy, she is a force in delivering patient-centered solutions that move healthcare forward.

Experience

1. Supervisor Care Manager

   Centene Corporation

   Sep 2018 — Present · Tempe, AZ, US

   PROFESSIONAL SKILLS Excellent written and verbal communication skills including public speaking and human relations Strong negotiation, meeting facilitation, presentation and interpersonal skills Experience communicating effectively with clients to understand client needs and define report deliverables Superior organization and task management skills to facilitate a high level of detail managementand multi–tasking 4 +years of leadership experience performing significant data analysis, report development, querying high volume data Experience leading internal healthcare projects/programs WORK EXPERIENCE Centene– Arizona Complete Health – Tempe, AZ Responsible for day-to-day oversight of a team of Integrated Care Managers, Licensed RN Nurses, andLicensed Social Workers, and project coordinators who are responsible for the coordination of necessary resources for members including include adequate clinical, behavioral, acute/chronic, and social care services. Coordinate and track all deliverables to accurate and consistent electronic files and documentation Review current performance metrics and work with executive leadership to identify business objectives,set goals & milestones for long term and short term. Setup review mechanism to track business performance at regular intervals Supervise the daily activities of staff to promote quality improvement and efficient methods Identify qualities in staff such as talent multiplier, purpose driven, results oriented, and principled agility Review departmental budget and dispense yearly bonuses to staff within budget guidelines Compile and review multiple reports for statistical and financial tracking purposes to identify casemanagement trends and assist in financial forecasting Ensure staff is able to facilitate member and provider needs through entire care management cycle Implement policies and procedures through oversight for complex cases and present to management

Education

• Our Lady of the Lake University

  Master's Degree

  2016 — 2017

• Arizona State University

  Bachelor's Degree

  2012 — 2014

• Glendale Community College

  Associate's Degree

  2008 — 2011