Veronica Hebert
Case Manager @WCB-Alberta
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WORK HISTORY
Case Manager @WCB-Alberta
Edmonton, AB, CA
Building strong relationships with stakeholders and collaborating with them in the return to work process every step of the way• Using various methods of communicating to collaborate with workers, employers, and others, including conference calls and team meetings• Demonstrating problem solving and critical thinking while working with the worker, employer and medical providers to develop a collaborative plan to facilitate a return to work• Interpreting medical reports and coordinating or authorizing medical treatment• Determining entitlement to wage replacement benefits. Anticipating and determining specific customer needs to ensure they are provided with the benefits and services that will support recovery and return to work• Maintaining a caseload within department standards to ensure a high level of customer service to all stakeholders and acting as an educator and negotiate in managing stakeholders’ expectations• Upholding the values and principles of the Alberta Workers’ Compensation Board
EDUCATION
Saskatchewan Institute of Applied Science & Technology
Office Education Program
Saskatchewan Institute of Applied Science & Technology
Medical Terminology
SKILLS
ABOUT VERONICA HEBERT
15+ years Administrative Assistant experience with strong background in Data Entry • Experience working in fast-paced environments that provide both diversified and challenging tasks. • Previous experience working in a wide variety of industries including Industrial and Professional Services • Adept at working with a variety of individuals to provide excellent customer service. • Effectively interacts with co-workers, team leaders, directors, union and non-union representatives. • Efficiently handled staffing requirements in high stress environments • Able to competently resolve multiple issues under time constraints and maintain office accounting practices.
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