Veronica Chapman

About Veronica Chapman

Professional Services Operations / Certified Project Manager experienced in meeting and exceeding business goals and objectives. Successfully manage numerous projects simultaneously. Excellent communication, analytical, problem-solving and teaming skills. Demonstrated ability to effectively work globally and with executives at all levels. Consistently ensure high levels of customer satisfaction.Specialties: Project Management, Strategic Communications, Data & Financial Analysi, Quality Assurance,Organizational Change, Process Improvement, Training & Development, Marketing Communications, Risk & Issue Management

Experience

1. VP and Ops Rigor Group Lead, Virtual Channel Operations

   Barclays

   Jul 2016 — Present · Hamilton, OH, US

   Responsible for managing the Risk and Control environment for the Business Areas within the Customer Care Contact Center Operations across multiple channels and products.

Education

• University of Missouri Trulaske College of Business

  BSBA, Administrative Management

  1988

• University of Cincinnati Carl H. Lindner College of Business

  MBA, Operations Management and Marketing

  1994 — 1995

Skills

• Data Analysis
• Strategic Communications
• Organizational Development
• Management
• Team Building
• Issue Management
• Problem Solving
• Erp
• Strategic Planning
• Project Management
• Business Process Improvement
• Quality Management
• Financial Analysis
• Workshop Facilitation
• Large Group Facilitation
• Training and Development
• Marketing Communications
• Organizational Change
• Process Engineering
• Business Analysis
• Process Improvement
• Business Process
• Business Strategy
• Quality Assurance
• Change Management
• Cross-Functional Team Leadership
• Risk and Issue Management
• Leadership