Veronica Bonnevier
Logistics/Client Relations/Customer Success Manager
- Role
- Director, Logistics Client Sucess at Travelstead
- Location
- North Richland Hills, TX, US
- LinkedIn followers
- 500 followers
About Veronica Bonnevier
A highly accomplished customer relationship expert who leverages exceptional communication and problem-solving skills to ensure achievement of all client needs and requirements. Demonstrates a keen ability to build consensus and collaboration among diverse stakeholders in order to remove obstacles to success. Provides astute leadership during periods of growth and change, developing new policies and training team members in the adoption of new technologies and process improvements that enhance efficiencies, sales, and profitability. Select Career Highlights• Proved vital in growing a client services team at Pegasus Logistics Group from 10 staff to 21 professionals while expanding volume from to shipments per month. • Managed legacy accounts at Pegasus while onboarding new clients to grow revenue to $10M+ per month. • Leveraged excellent customer service and problem-solving skills to reverse sales losses and win business from the competition at Atlantic Relocation Systems, enabling revenue growth from $1M to $8M+.• Enhanced processes and procedures to improve on-time rates to 99.8%+ while adopting strong quality control measures to reduce claim filings to an average of three claims per year. Areas of Expertise Client Relations Cost Controls Problem Solving People Management Customer Service Team Building Business Growth Process Improvement Strategic Planning Administration Logistics Planning Training & Development Client Onboarding Communications Account Retention Operations Management
Experience
Director, Logistics Client Sucess
Apr 2023 — Present
Education
De Anza College
Coursework, Business Administration and Management, General
Skills
- 3pl
- Shipping
- Logistics Management
- Corporate Relocation
- Customer Service
- Account Management
- Ltl
- Air Freight
- Trucking
- Transportation Management
- Truckload
- Logistics
- New Business Development
- Operations Management
- Transportation
- Freight Forwarding
- Dispatching
- Warehousing
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