Vernon Harrison

About Vernon Harrison

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues-Quickly learns and masters new technology-Successful in both team and self-directed settings-Dedicated, dependable, and flexible team playerSpecialties: Systems: Windows MS Office 2003/2007, Call Manager 4.0/7.0, Unity, Remedy, Infra, Visio, Snag It v8, Norton Ghost, Active Directory, Putty, WebEx, Adobe Connect, AT & T Video Gateway, AT & T Connect

Experience

1. Av Specialist

   Covington & Burling LLP

   Sep 2011 — Present

   Work with lawyers, staff, clients, Client Services Specialists, and other departments to provide very responsive, timely, excellent, solution oriented A/V customer service that meets or exceeds expectations•Preform day-to-day operation of the Firm’s audio-visual support for conferences and meetings including VTC’s (video teleconference), Webinars, content sharing, audio/video, digital recording, and editing needs•Setup and configure various components of VTC, video equipment, sound equipment, computer, projector, flat panels, screens, and other related systems so they are ready for use before scheduled meetings•Quality check and promptly correct A/V problems prior to conferences•Repair A/V equipment when possible in house; arranges, tracks, and ensures A/V vendor repair assistance as needed•Assist and provide quick “on demand” support to Client Service Specialists, fellow A/V Specialists, IT Staff in all offices, and others with VTC setups; Webinars (Web Meetings, LiveMeeting, eMeeting) and other multimedia tools, prior to, and in support of meetings & conferences. This includes assisting in meeting planning discussions and inquiries•Support Cisco environment phone system

Education

• Bladensburg High School

  High School Diploma

  1989

Skills

• Cisco Technologies
• Servers
• Software Installation
• Networking
• Video
• Information Technology
• Litigation Support
• Cisco Voip
• Cisco Call Manager
• Microsoft Office
• Audio Visual Design
• Troubleshooting
• Routers
• Management
• Vmware Esx
• Research
• Video Conferencing
• Switches
• Windows
• Technical Support
• Litigation
• Vmware
• Active Directory
• Xp
• Hardware
• Webex
• Visio
• Sharepoint
• Training
• Microsoft Exchange
• Printers
• Audio Visual Support
• Outlook
• IT Management
• Laptops