Vern Fernandez
Senior Manager, Alliances - Jabra
- Role
- Senior Business Development & Strategic Alliances Manager - Contact Center at Jabra
- Location
- Santa Cruz, CA, US
- LinkedIn followers
- 500 followers
About Vern Fernandez
Over 20 years of experience in providing voice and networking solutions at an enterprise level. I provide thought leadership in headsets, communication devices and customer sentiment, partnering with Contact Center Customer Experience Teams to improve customer/agent experiences, average handle times, first contact resolution, gamification goals and other initiatives around excellence and service. This is accomplished through development opportunities for analytics, diagnostics and by exploring uses cases for artificial intelligence through Jabra\'s digital devices, integration partners and alliances.
Experience
Senior Business Development & Strategic Alliances Manager - Contact Center
Sep 2022 — Present · Santa Cruz, CA, US
As a strategic alliances manager, I focus on Jabra solutions for the contact center, agent and customer experiences and go-to-market strategies on helping stakeholders solve their challenges and maximize investments. This includes addressing: sentiment analysis, device deployment plans, video agents, innovation around partner integrations, analytics, artificial intelligence, workforce management, real-time coaching, gamification and challenges around the hybrid work environment. Earned President\'s Club for 2025
Education
Colorado State University
Masters of Science, Student Affairs in Higher Education
1995 — 1997
Santa Clara University
Bachelors of Arts, Religious Studies
1991 — 1995
Skills
- Channel
- Voip
- Contact Centers
- Unified Communications
- Network Design
- Avaya
- Manufacturing
- Virtualization
- Sales Management
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