Anand Verma
Customer Success | Customer Retention | Business Development | Lead Analyst | Customer Satisfaction | Risk Assessment | Operations | Client Acquisition |Sales |
- Role
- Customer Success Manager at Rackspace Technology
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anand Verma
Began career in Business Development, and gained Customer Relationship Experience by…
Experience
Customer Success Manager
Apr 2022 — Present · Gurugram, IN
Managing a portfolio of 65 accounts, overseeing a total Monthly Recurring Revenue (MRR) ofapprox. 750K USD.• Achieved an exceptional Net Promoter Score (NPS) consistently surpassing 90% and maintaineda remarkable NPS response rate of 20%+ throughout my tenure ensuring customers are heardand satisfied.• Maintained an outstanding in-contract percentage, exceeding 81%.• Mitigate Churn by offering different cloud solutions to customer depending upon nature ofrequest, ensuring long-lasting customer relationships and satisfaction.• Collaborate closely with customers post-sales, facilitating smooth implementations andmigration, and ensuring a seamless transition.• Effectively handle customer ticket resolution by providing quick and efficient solutions to theirinquiries.• Led initiatives for ticket queue management within the team, improving overall efficiency andcustomer service.• Conducted Monthly Business Reviews (MBRs) for the top 25 accounts, ensuring a proactive andtailored approach to customer success.• Collaborate with and manage diverse cross functional teams for successful customer outcomes.• Identify opportunities within your account base to increase the footprint.
Education
Maharshi Dayanand University
Bachelor of Technology - BTech
2010 — 2014
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