Vera Yablochkova
Bilingual Sales and Customer Service Expert @Intact
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WORK HISTORY
Bilingual Sales and Customer Service Expert @Intact
Dieppe, NB, CA
EDUCATION
Russian Foreign Trade Academy
Bachelor's degree, Management in Foreign trade
SKILLS
ABOUT VERA YABLOCHKOVA
I’m a customer care and sales professional with over 15 years of experience in B2B financial and telecommunications services. My journey began as a customer representative, where I discovered my passion for helping businesses to adopt various SaaS solutions and achieve their goals. Over time, I advanced into a leadership role as a Customer Non-Technical Support and Sales Supervisor. In this position, I had the opportunity to lead a fantastic team, ensuring our customers always felt supported while consistently achieving our sales targets.Now, as a licensed insurance broker in B2C, I continue to put the customer at the heart of everything I do.A few things about me: • A strong sense of empathy and a deep understanding of the customer’s perspective • A commitment to creating positive, memorable customer experiences • A knack for keeping everything organized and efficient • Proven skills in account management, sales support, and onboarding
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