Veraline Mawano Ngwane
Group Customer Service Representative @Empire Life
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WORK HISTORY
Group Customer Service Representative @Empire Life
Calgary, AB, CA
Managed group customer service inquiries and issues for Empire Life insurance.• Collaborated with team members to ensure timely and accurate resolution of customer concerns.• Implemented new customer service strategies to improve overall satisfaction and retention rates.
EDUCATION
St Francis Higher Institute Of Nursing And Midwifery, Cameroon
BSc. Nursing
ABOUT VERALINE MAWANO NGWANE
With over 8 years at MSH INTERNATIONAL, my tenure as a Local Market Team Supervisor has honed my expertise in brokering and attention to detail. In this role, my primary mission is to ensure the seamless management of policy issuance and uphold superior broker and client relations, fostering trust and efficiency. Our team\'s success is rooted in our adept handling of escalated concerns and the meticulous monitoring of correspondence between key departments. My field of expertise lies in navigating the intricacies of insurance claims, where I employ my communication skills to bridge gaps and implement solutions that resonate with the needs of our clients and stakeholders.
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