Vera Hildebrandt
Director Client Success Enterprise Dach & Emea Next Gen @Indeed
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WORK HISTORY
Director Client Success Enterprise Dach & Emea Next Gen @Indeed
Overseeing 7 EMEA markets / 5 direct people managers, multi-million $ revenue responsibilityCreate paths for customer onboarding, adoption, retention, and expansion strategiesBuilding localized strategies in line with global OKRsOptimize customer journey (healthscore, forecasting, QBRs, educational formats, sentiment)Escalation and risk-mitigationDevelop and lead the client success strategy across segments and countries (e.g, agency, mid-market, enterprise).Build and maintain trusted relationships with key customers, acting as an executive sponsorLeverage tools, AI technologies and lean processes for efficiency and qualityLead and grow high-performing teams (KPIs, coaching, career plans)Foster collaboration with stakeholders (Sales, Product, Marketing, Finance, Safety, Ops)Direct collaboration with senior leadership
EDUCATION
Universidade Federal de Itajubá
Marketing/Marketing Management, General
University of Malta
Marketing/Marketing Management, General
University of Duisburg-Essen
Master of Arts (MA), Communications, Business Administration - Marketing, Psychology
ABOUT VERA HILDEBRANDT
Strong background in digital performance Marketing and Client Success with focus on Key Account Management. Love people managing. Changing environments, agile leadership, global organizations, strategizing and networking keep me interested.
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