Vera Brenner Bially
Senior Intake Coordinator @CVE Inc.
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WORK HISTORY
Senior Intake Coordinator @CVE Inc.
Ottawa, ON, CA
Oversee the intake and coordination of referral requests, including documentation review, assessor assignment, and service scheduling in alignment with client-specific procedures and internal standards- Act as a point of contact for complex or escalated referrals, collaborating with the Department Manager to resolve issues- Review outputs from automated intake and scheduling systems, identifying discrepancies and inefficiencies to ensure data accuracy and operational reliability- Maintain accurate records within the internal referral management system and ensure timely updates across all platforms- Support recruitment and onboarding of assessors, including fee negotiation and documentation coordination- Mentor and support Intake team members, assisting with training and quality assurance activities- Monitor referral trends and contribute to departmental performance reporting and statistical tracking- Identify opportunities for workflow improvement and assist with implementing process enhancements- Participate in staff meetings, training sessions, and complete additional administrative duties as assigned.
EDUCATION
Sociedade Paranaense de Ensino e Informática
Post-Graduation in Marketing and Advertising
Universidade Federal do Paraná
Bachelor’s Degree
Algonquin College of Applied Arts and Technology
Graduate Certificate
SKILLS
ABOUT VERA BRENNER BIALLY
I bring over 10 years of experience in marketing, client service, and administrative coordination, with a strong focus on communication, relationship-building, and project execution.My background in fast-paced agencies taught me how to manage multiple priorities, deliver high-quality service, and collaborate effectively with diverse teams. Over time, I’ve transitioned these skills into roles that blend customer support with structured coordination, including my current position as a Senior Intake Coordinator at CVE Inc.In this role, I manage referral intake and coordination, ensuring timely, contract-compliant service delivery. I liaise across teams, maintain accurate records, support assessor onboarding, and mentor intake staff. My role also involves resolving complex cases, optimizing workflows, and contributing to performance reporting, skills that translate directly into strong performance in healthcare and administrative environments.Known for being adaptable, organized, and solution-oriented, I thrive in collaborative spaces where I can contribute to a meaningful mission while keeping operations running smoothly behind the scenes.
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