Venupriya Devarasetti
Manager at Swiggy | IIT Madras
- Role
- Senior Business Associate at Swiggy
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Venupriya Devarasetti
At Swiggy, I currently serve as a Senior Business Associate/Manager, leveraging my…
Experience
Senior Business Associate
Apr 2025 — Present · Bengaluru, IN
Leading Operations Strategy for Swiggy Instamart, focusing on customer experience (CX) standardization and process automation to drive scalability in a hyper-growth quick-commerce environment.Key Achievements:i) Enhanced Customer Experience: Reduced Bad Experience Order% by 15% by instituting weekly strategic review cadences with City Heads and Store Managers to align on operational quality.ii) Automated Workflow Efficiency: Reduced Expiry Escalations by 45% and saved 6 manual hours/week by refining logic and implementing automated expiry management systems.
Education
KKR's Gowtham school, Gudivada
Secondary Education
2012 — 2014
KKR's Gowtham school, kurmannapalem, visakhapatnam
Secondary Education
2014 — 2015
Indian Institute of Technology, Madras
Bachelor of Technology - BTech
2017 — 2021
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