Vinod Venugopal

About Vinod Venugopal

A highly driven and ambitious leader with 25 years of progressive experience in Leading Customers and Teams through outstanding Support, knowledge on Information security and Application development. Key skills and exposures include Customer Management, CritSit Management, People Leadership, drive impactful initiatives around Customer Satisfaction and Success, Ability to Lead by Example, Ally for Diversity and Inclusiveness, Consistent in hitting Customer Engagement Targets, Identify Process gaps and implement best practices while managing time effectively- Core competencies in Service Delivery, People Leadership, Customer Management, Quality Assurance, Business Transition, Information Security management, Business Operations and Workforce and resource planning- Proficient at managing & leading large teams for running successful customer service operations & experience of transition, developing procedures, service standards for achieving business excellence- Thrives in a dynamic business environment with track record of driving numerous pilot projects right from conceptualization, transitioning to stabilization and commencement of operations- Experience of working in highly dynamic environment which includes Banking and IT industry- Excellent interpersonal and communication skills. Solid in networking - Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes, with effective resolution of escalations within turnaround time.

Experience

1. Senior Support Engineering Manager

   Microsoft

   Dec 2017 — Present · Bangalore, IN

Education

• Delhi University

  B.Com, Commerce

Skills

• Service Delivery
• Business Analysis
• Ssrs
• Requirements Analysis
• Cloud Computing
• Team Management
• .net
• Report Writing
• People Management
• Business Intelligence
• Service Delivery Management
• Pre-Sales
• Infrastructure
• Software Development
• Active Directory
• Unix
• Windows Server
• Vendor Management
• Data Center
• Process Improvement
• Iis
• Enterprise Software
• Enterprise Architecture
• IT Operations
• Business Process Improvement
• Business Reporting
• Sharepoint
• Saas
• Soa
• Leadership
• Sdlc
• Solution Architecture
• IT Strategy
• Software Project Management
• System Deployment
• Itil
• Agile Methodologies
• Microsoft Products
• Management
• IT Management