Venugopal Gandla
Driving workflow transformation through ServiceNow, GenAI, Agentic AI, and AI systems integrations.
- Role
- Senior Servicenow Engineer - Integrations at ServiceNow
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Venugopal Gandla
Lead ServiceNow Developer & Administrator/ Agentic AI application implementer.Service NOW CSA|CADITIL Intermediate 2011 SD Certified Professional• Over 15+years of IT experience with a focus on ServiceNow development and administration, encompassing 6+ years of dedicated experience in the role and 1 year experience in Agentic AI applications implementation.• Proven expertise in leveraging the ServiceNow Platform as a Service (PaaS) to facilitate the rollout and administration of ServiceNow for various companies.• Demonstrated ability to communicate effectively with clients and stakeholders, exhibiting strong interpersonal skills, active listening, and prompt, professional response to client needs and concerns.• Extensive involvement in Infrastructure activities such as ServiceNow platform upgrades, glide installations, Data Center failovers, and support for OS and database upgrades, as well as addressing system-level vulnerabilities.• Proficiency in Incident, Problem, Change Management, Service Catalog development, Workflow creation, custom application development, scripting, and adherence to best practices.• Played a key role in the design, coding, and testing of various software applications.• Developed REST-based integrations between ServiceNow and in-house applications, actively supporting integrations involving Jar files, databases, Kafka queues, and Workday systems.• Skilled in Performance Engineering concepts, leading performance optimization efforts for Java applications (including ServiceNow) using tools like VisualVM, Redis, heap dump analysis, database query optimization, and memory leak investigation.• Collaborated with teams to refactor code and optimize queries, ensuring continuous performance enhancements.• Possess strong debugging and problem-solving skills.Specialties: Core ITSM, Change Management Incident Management, Problem Management, Knowledge Management, Request Management, Service Catalog, Java script, Basic Unix, python and AI aware.
Experience
Senior Servicenow Engineer - Integrations
Dec 2024 — Present · Santa Clara, CA, US
ServiceNow modules and capabilities: REST, SOAP, JSON, XML, and web services, JavaScript, ServiceNow development, including workflows, business rules, and scripting; Core ITSM, Change Management, Incident Management, Problem Management, Knowledge Management, Request Management, Service Catalog, HRSD, Python, SQL, Windows Server, Linux Server, Mac OS, Windows, SQL Developer, Eclipse, Visual Studio, Oracle, MySQL, Redis, Cassandra, Agile/Scrum, Service Assurance, GitHub, Kubernetes (Kube), MS Intune, Azure EntraID, Microsoft AD,TraceRoute, WireSharek, LDAP and SAML Authentication, Java, JDBC, ODBC, SCCM1. Provide Expert Integration Support: Act as a senior technical lead in resolving complex ServiceNow integration issues with third-party systems (e.g, Workday, Kafka, custom Java apps) via REST, SOAP, JDBC, and ODBC. Lead Troubleshooting and Root Cause Analysis: Diagnose and resolve integration and performance issues using tools like Wireshark, Traceroute, and system logs. Ensure CMDB Data Accuracy: Support external data ingestion into CMDB through scripted APIs and data sources, maintaining synchronization and data integrity. Manage Authentication Integrations: Troubleshoot LDAP, SAML, Azure Entra ID, and Microsoft AD configurations to ensure secure and seamless authentication. Act as Technical Advisor and Mentor: Provide guidance to junior engineers and serve as an escalation point for complex or high-impact integration issues. Develop and Maintain Documentation: Create detailed documentation, technical guides, and knowledge base articles to support team learning and customer self-service. Drive Continuous Improvement: Identify trends in recurring issues and recommend automation or process enhancements to improve reliability and customer satisfaction. Collaborate with Product and Engineering Teams: Advocate customer needs by sharing feedback and insights to improve product functionality and integration capabilities.
Education
Birla Institute of Technology and Science, Pilani
Master of Science (M.S.), Telecommunications and software engineering
2010 — 2012
Visvesvaraya Technological University
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
2004 — 2008
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