Venu Bharadwaj
Portfolio Delivery Mgr Senior Technical Project Manager @Sky
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WORK HISTORY
Portfolio Delivery Mgr Senior Technical Project Manager @Sky
Led end-to-end implementation of a Generative AI solution for contact centre operations, achieving operational savings and reducing average call handling time by 24 seconds per call through enhanced efficiency.* Spearheaded the e2e implementation of new initiative including App Push Notification, Cross product portfolio management of new product launch.* Directed high-impact customer experience enhancements across multiple digital touchpoints, delivering assurance initiatives that improved interaction quality, service levels, and customer satisfaction — resulting in multi-million pound savings for the business.* Spearheaded cross-product programme delivery for a diverse TV, Mobile, and broadband portfolio, managing regulatory compliance, new product launches, and risk mitigation initiatives working across 12/15 squads — delivering substantial increases in overall business value through strategic alignment and execution.* Managed Digital Assurance for successful launches of flagship products including Sky Glass and Sky Air, ensuring complex projects were delivered on time, enabling seamless market entry and strong customer reception.* Established robust governance, delivery, and reporting frameworks for Digital Delivery, significantly improving project transparency and reducing waste in the software delivery process while earning strong stakeholder feedback.
SKILLS
ABOUT VENU BHARADWAJ
A senior technology and delivery leader with over two decades\' experience in leading, managing complex, high-impact full lifecycle (end-to-end) transformation programmes across banking, media, telecoms and retail. Trusted by C-suite stakeholders to deliver strategic programmes, drive business agility, and translate technology into measurable outcomes; I\'m passionate about innovation, with proven expertise in digital change, cloud migration, and the practical application of Generative AI. Why Me?* Delivered enterprise-scale programmes across highly regulated and customer-focused sectors* Led Agile portfolios (SAFe); managed delivery across multiple teams and value streams* Trusted partner to C-suite leaders; balanced strategic oversight with delivery assurance and governance * Deep technical grounding in cloud, infrastructure, data, and digital platforms, with certifications including SAFe LPM, AWS, Salesforce and PMP* Exposure to all aspects of risk and RAID management, business case development, and benefit realisation planning. Highlights* Delivering multi-million-pounds in portfolio initiatives across multiple ARTs and partners within a single year at Sky* Leading a multi-year cloud transformation at Santander, including the migration of 250+ systems and users* Managing programme delivery teams and partners across the UK and offshore locationsI am now looking to harness these, and other achievements in a challenging and rewarding environment.
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