Michael Ventimiglia
- Role
- Director of Technical Support and Connected Systems at Oracle
- Location
- Boulder, CO, US
- LinkedIn followers
- 500 followers
About Michael Ventimiglia
With a steadfast commitment to service excellence, my journey as Senior Director of Cloud…
Experience
Director of Technical Support and Connected Systems
Jun 2019 — Present
As Customer Service Director I am responsible for identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing a global team, who typically deliver customer interactions across multiple channels (Telephone, Web, EDI, and Connected System). This team is responsible for the health of all server connections into Oracle (Internal Cloud and external customer base.) Develop and implement automated workflows for known issues with known solutions that improves the customer experience leveraging web templates and server platform technology that generate automated service requsted.
Skills
- Cross-Functional Team Leadership
- Vendor Management
- Process Excellence
- Six Sigma
- Strategy
- Quality Center
- Strategic Leadership
- Business Relationship Management
- Process Improvement
- Operational Efficiency
- Call Centers
- Customer Engagement
- Service Delivery
- Customer Experience
- Call Center Development
- Technical Support
- Cloud Computing
- Situational Leadership
- Business Process
- Team Leadership
- Leadership
- Call Center Start-Up
- Offshore Outsourcing
- Call Center Administration
- Customer Satisfaction
- Call Center
- Management
- Employee Engagement
- Customer Service
- Professional Services
- Process Management
- Quality Management
- Operational Excellence
- Call Monitoring
- Quality Auditing
- Program Management
- Enterprise Software
- Strategic Partnerships
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