Venkteshwar Tripathi

About Venkteshwar Tripathi

The applications task is to record everyday problems and requirements regarding the services provided to our customers at the level of service level agreements and appropriate solutions to the project scope. Fixing known problems and supporting design solutions. Collecting symptoms, analyzing, and solving customer problems through remote access. Cooperation and coordination of service support with other internal and external departments to handle incidents, requests, and changes. Responsible for taking inbound calls and providing support to end users and IT systems. Perform monitoring function of all networks, servers, applications, securities and infrastructure configuration items in a 7x24 shift plan Apply ITIL based processes (Incident, Event, Problem, Configuration, Change, SLA management, etc.) for operation of projects Perform scheduled maintenance activities and tasks. Make escalation to 2nd level or 3rd level for higher troubleshooting and follow up. Notify status of incidents to internal and external contacts. Report activity and time spent during shift hours. Performs other duties as assigned.

Experience

1. Network Operations Engineer

   Coforge

   Oct 2022 — Present · Noida, IN

   Monitor systems. Using diversified tools to monitor performance and capability of computer systems.Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.Track issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing system.Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.

Education

• Integral University, Lucknow, Uttar Pradesh

  Master of Business Administration - MBA