Venkat Rao

Senior Manager - Digital Transformation @The Acres Foundation

Mumbai, IN

Successfully led digital transformation projects, resulting in improvement in operational efficiency and overall revenue growth.Collaborated with stakeholders to define project scopes, objectives, and deliverables, managing projects from initiation to successful implementation.Led a cross-functional team to improve process efficiency by applying principles similar to Six Sigma methodologies, resulting in a reduction in turnaround timeCollaborated with cross-functional teams to design and execute digital strategies aligned with business objectives.Conducted in-depth market research and trend analysis to identify emerging technologies and their potential impact on business.Implemented new-age SaaS applications, reducing infrastructure costs and enhancing scalability.Championed change management efforts, ensuring the smooth adoption of new technologies and processes across the organization.Implemented ITIL best practices in service delivery processes, resulting in enhanced customer satisfaction and a reduction in incident resolution timeDefined Processes, KPIs, and metrics to measure the impact of digital initiatives, providing actionable insights for strategic decision-making.Advised diverse clients on digital transformation strategies, conducting comprehensive assessments and delivering process optimization recommendations.Conducted workshops and training sessions to enhance understanding of digital technologies and their application.Assisted in developing business cases and ROI analyses for digital transformation initiatives.