Venkata Suresh P.
Lead Data Scientist and Machine Learning Engineer with expertise in Machine Learning and Azure Databricks
- Role
- Lead Data Scientist Machine Learning Engineer at Verizon
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Venkata Suresh P.
AI & Data Engineering Leader | 12+ Years of Experience in ML, AI, and Big…
Experience
Lead Data Scientist Machine Learning Engineer
Jan 2024 — Present · Dallas-Fort Worth, TX, US
Developed a semi-supervised ML model to predict user query behavior on a conversational chatbot, enhancing customer experience with smart prompt intents, leading to a 2% increase (200K+ interactions) in usage.Led sentiment analysis on customer reviews, enabling proactive issue resolution and boosting customer satisfaction scores by 25%.Built advanced analytics models to improve business intelligence capabilities, enhancing decision-making efficiency through smart prompt insights.Automated business reporting pipelines, ensuring seamless BI insights delivery to business teams.Integrated LLM-generated content into business reporting tools, enhancing customer engagement and retention.Leveraged NLP for sentiment classification, empowering customer service teams to respond faster to grievances, leading to a 25% increase in satisfaction scores.
Education
The University of New Mexico
Master's degree, Information Systems and Assurance
2016 — 2017
Sree Vidyanikethan Education Trust (SVET), Tirupati
Bachelor's degree, Electrical, Electronics and Communications Engineering
2009 — 2013
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