Venkateswara Prasad G.

About Venkateswara Prasad G.

Enterprise product and customer experience (CX/UX) transformation leader with over two decades of shaping technology, operations, and digital strategy across the world’s top Banking & Financial Services organizations. I specialize in transforming complex challenges into scalable, high-impact solutions, bridging strategy, design, engineering, and execution to deliver exceptional customer and business outcomes.Throughout my career, I’ve partnered with global enterprises, including GE, Experian, ABN AMRO, Citibank, First Data, Capital One, Morgan Stanley, American Express, and Citizens Bank, leading product innovation and technology modernization initiatives that redefine how businesses serve their customers. My experience spans Credit Card Systems, Customer Servicing platforms, Transaction processing systems, Banking applications, Customer Communication systems, and Learning platforms.A builder at heart, I am known for creating nimble, high-performing global engineering teams that innovate with purpose. I’ve successfully led multi-year, multimillion-dollar programs, consistently delivering results. I foster a culture where teams feel empowered to experiment, learn fast, and deliver with excellence.Two time American Express Chairman Award Winner. I credit my success to following core principles that guide me every day - 1. Deeply understanding problems, opportunities, and what’s possible2. Defining strategy and creating clear, executable roadmaps3. Building world-class teams that thrive in complexity4. Leading through trust, collaboration, and psychological safety5. Building strong, lasting partnerships with stakeholders at every level6. Continuous learningAs an influential technical leader (certified in AWS, Azure, and OCI cloud platforms and PMI-ACP) and skilled communicator, I routinely shape strategy through persuasive proposals, executive-level presentations, and strong cross-functional alignment. I’ve also supported sales pursuits, pre-sales planning, contract negotiations (SOWs), building global teams, and performance management.My work has taken me across Australia, the UK, Europe, India, and the U.S, experiences that have strengthened my leadership style, cultural awareness, and ability to connect with diverse teams and clients.Areas of specialty - • Strategy Planning• Customer Experience (CX)• Product Management• Innovation & Transformation• Change LeadershipOutside of work, you’ll find me hiking, exploring nature through photography, cooking, and enjoying time with my family.Message me if you want to connect!

Experience

1. Vice President, Manager -software Engineering

   Citizens

   Aug 2021 — Present · Miami, FL, US

   Working in the Consumer Banking Technology organization. Responsible for all the Bank\'s Branch suite of applications, as well as leading the transformation and development of the Next Generation of Assisted Channels servicing platform. Key Highlights - 1. Defined the strategy, conceptualized the idea, designed the customer experience, and built a modern, cloud-based, fully home-grown customer servicing platform that transformed the retail bank servicing landscape. Through this process, we changed the customer and colleague experience in the Branch and Back Office delivering over 100+ journeys, decommissioned over 32 legacy applications in 4 years time. All this resulted in bringing the much needed structure and stability to the retail branch ecosystem. Migrated data from databases like SQL and Oracle to Postgres and Mongo, currency upgrades, reduced technical debt, exited our on-premises infrastructure, improved disaster recovery from days to under 2 hours, transitioned to the cloud, which all resulted in increasing the speed, resiliency, and boosting the performance.3. Supported new M & As like HSBC and Investors Bank, and built new capabilities to drive immense growth of Citizens Private Banking business on this home grown servicing platform.4. Delivered several platform foundational core capabilities that power the overall servicing platform, like real-time logging and monitoring of user actions, which help in fraud and insider threat detection, user entitlement management, end-to-end workflow management, process automation, and more. Also, introduced stronger observability and engineering practices that improved the platform scalability and stability.5. Built a nimble and powerful global engineering team from scratch and also strengthened our relationships with stakeholders that continues to make the \"art of the possible\" a reality.

Education

• Harvard Business School

  Certificate in Leadership Excellence

  2017 — 2017

• Kellogg Executive Education

  Product Strategy: Discovering, Developing, Managing, and Marketing Products as a Business

  2020 — 2020

• Kakatiya University

  Bachelor of Technology (B.Tech.), Computer Science and Engineering

  1996 — 2000

• Arizona State University

  Master of Science - MS, Information Technology