Venkateshwaran Mahendran
Senior Manager Global Product Operations & Analytics @Chargebee
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WORK HISTORY
Senior Manager Global Product Operations & Analytics @Chargebee
Chennai, IN
Product Operations- Manage and optimize tools/workflows across Product, Engineering, and Support to drive alignment and clarity- Handle procurement requests for tooling, data platforms, and operational needs, ensuring timely approvals and budget alignment- Act as a strategic partner with functional leaders on project management, quarterly planning, budgeting, cost optimization, and operational efficiency- Drive AI-led initiatives to automate workflows, enhance reporting, and improve decision-making.Analytics & Insights- Define, track, and analyze product KPIs to measure adoption, engagement, and customer impact- Lead deep-dive analyses to identify product opportunities, performance gaps, and customer pain points- Develop and automate dashboards and reporting for product and engineering leadership- Partner with Product Managers to validate hypotheses with data-driven insights for prioritization- Own experimentation frameworks (A/B testing, feature impact analyses) to guide strategy.Stakeholder Management- Collaborate with Engineering, Design, Marketing, Sales, and Support to align priorities and execution plans- Present regular updates to senior leadership on product performance and operational health- Serve as the operational point of contact, ensuring clarity and accountability across teams.Team Leadership & Strategy- Lead and mentor the product operations and analytics team, fostering a high-performance culture- Establish best practices for data governance, product instrumentation, and experimentation- Contribute to strategic planning, aligning operational execution with business and product goals.
EDUCATION
Anna University Chennai
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
SKILLS
ABOUT VENKATESHWARAN MAHENDRAN
COPC & Six Sigma GB certified professional with overall 17+ years of experience in Client relationship Management, Operations management, Vendor Management, Customer Experience Management, Risk Management, Business process improvement, Business continuity planning & Project management.# An effective leader with distinguished capabilities in Delivering results with highest standards, Hire & work towards employee development, Take ownership & Do the right for business, Earn trust of others and collaborate with cross-functional and multi-cultured teams to accomplish successful operation across the units.# Recognized for assessing operational needs & develop solutions to save cost, improve process efficiency, win new business, defining KPI & operating procedures, contract management, capacity management & hand holding of business partners & key stakeholders.
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