Venkatesh Pabba

Servicenow Developer @Northern Trust

US

Performed configurations and customizations of ServiceNow applications like Service Catalog,Incident, and Change. Involved in working and developing of ServiceNow plugins andcustomizations.2. Administered, maintained, and supported SCOM platform.3. Worked on Glide Ajax and Glide Records for scripting and UI actions.4. Worked on fixing bugs and doing enhancements for Incident, Problem and Change management andService Catalog modules.5. Develop high quality integrations between the internal HPSM instance and the external ServiceNowinstance.6. Participated in designing the Authentication services and Entitlement services on REST and SOAP.7. Excellent work experience in J2EE concepts like Servlets, JSP, EJB, HTML, JavaScript using serviceslike JDBC, JNDI, RMI.8. Excellent knowledge of ServiceNow UI tools Service Portal, CMS, etc.9. Worked on service now performance Analytics module, involved in configuring the incidentdashboard.10. Worked on configuring customizing and enhancing project portfolio management (PPM) module andintegrated with user interface to ServiceNow.11. Maintained and administered the implemented instance of ServiceNow and performed tasks such asConfiguring Users, company, site, location and other existing fields, Support Groups, assignmentrules, categorizations, CI data, SLA etc.12. Extensive experience in development, testing, and implementation of Telecom, Healthcare,Insurance, and Financial based applications using IBM WebSphere Portal.13. Integrated ServiceNow with other applications using RESTful Web Services.

Jawaharlal Nehru Technological University Kakinada (JNTUK)

Bachelor's degree