Venkatesh Narayan
CX, UX, Agentic AI/ML Research and Design Leader- Merging \'Business Goals\' and \'User Needs\' to create a meaningful experience.
- Role
- Sr Cx Transformation Lead at Cognizant
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Venkatesh Narayan
I’m a passionate, results-oriented Principal CX and UX designer with 12+ years of…
Experience
Sr Cx Transformation Lead
Apr 2025 — Present · Austin, TX, US
Designing and managing CX transformation for the largest Food Supply Chain organization in the USA. Designing Agentic AI to automate SR creation by a simple email from customer.Designing independent Agentic AI to save the organization additional cost in purchasing non-OOTB CCaaS features which will also allow to integrate seamlessly with other internal systems thus solving for scalability and reusability.
Education
Bajaj Computer Institute
Post Graduate Diploma in Digital Arts
Institute for Technology and Management (Affiliated with Southern New Hampshire University)
MBA
Vivek College of Commerce
B.Com
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