Venkatesh Achanta
Staff Quality Engineer @ServiceNow
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WORK HISTORY
Staff Quality Engineer @ServiceNow
Hyderabad, IN
EDUCATION
Koneru Lakshmaiah College of Engineering
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
SKILLS
ABOUT VENKATESH ACHANTA
Quality Architect with 15 years of experience driving automation strategy and AI-driven QA transformations. Specializes in operationalizing AI systems using Auto Eval and LLM-as-a-Judge to measure Accuracy, Task Completion, and Hallucination scores across Multi-LLM environments including GPT, Gemini, and Claude.Architects scalable automation frameworks with Selenium, Playwright, and Karate. Designs and maintains automated Jenkins CI/CD pipelines to execute continuous regression.Drives quality strategy for Enterprise AI Agents, Agentic Workflows, and Web Agents using hybrid thought-process analysis. Proven track record of improving system availability to 99% for microservices-based SaaS offerings. Expert in Root Cause Analysis, distinguishing between code bugs, infrastructure issues, and AI Model Hallucinations.
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