Venkata Satish
Production Support Engineer @Tata Consultancy Services
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WORK HISTORY
Production Support Engineer @Tata Consultancy Services
Hyderabad, IN
EDUCATION
Sasi Institute of Technology & Engineering
Bachelor of Technology - BTech, Civil Engineering
ABOUT VENKATA SATISH
Driven - Production Support Engineer with 4+ years of experience in L2 application and production support within enterprise telecom environments. Currently working with Tata Consultancy Services supporting the Ericsson Engineering Cloud platform, managing business-critical applications in a 24x7 SLA-driven environment.I specialize in handling P1/P2 incidents, performing Root Cause Analysis (RCA), and ensuring high system availability with zero SLA breaches. Strong expertise in SQL troubleshooting, Linux log analysis, Shell scripting, and proactive monitoring using Splunk and Grafana.Experienced in:• Incident, Problem & Change Management (ITIL framework)• Monitoring & log analysis (Splunk, Grafana)• SQL queries for backend validation & issue resolution• Batch job monitoring (Autosys, Control-M)• Release & deployment coordination (Jenkins, Git, UDeploy, TeamCity)• Supporting applications hosted on IBM WebSphere
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