Venkata Perraju K
Global Delivery Head - Infrastructure
- Role
- Principal Director at LTIMindtree
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Venkata Perraju K
A certified Project Management and ITIL V2 professional with prolific experience acquired over 20 years in providing leading edge of management/technical solutions encompassing Project Transformation & Migration, IT Delivery & Operations, Process Management & Transition, Continuous Improvement, Reporting & Communication across retail, financial/banking services, information media and entertainment domains, spearheaded functions as Practice Head – Transformation & Program Management/Delivery Director–Insurance Business–UK & EMEA at Cognizant, Bangalore. Highly skilled in providing end-to-end customer service delivery solutions using ITIL methodology, along with strong capabilities in implementing the service delivery process covering capacity management, service level management, information security management, release process, relationship process and control process. An assertive manager with well-honed skill set in collaborating with cross-functional teams & deploying technology to build successful solutions; leading multi-sited project teams while ensuring judicious resource allocation/ utilization.Strategic Planning/Program Management:oDesign/implement change strategies including identification of change impacts to people, process, policy, stakeholder identification, appropriate communication & feedback loops, success measures, training, organizational readiness and long-term sustainabilityoDefine business mission and performance standards across all functional areas and periodically review performance with deft application of concurrent management audit procedures.o Ensure seamless services with minimal manual effort & enhanced efficiency. Manage cost, quality, HR, risk & communication. Transformation & Migration:o Support to build up the transformation program, according to the Group IT strategy. o Help clients integrate strategy, process, technology & information to increase effectiveness, reduce costs & improve profit value.o Develop process maps to understand As-Is & To-Be scenarios. Clarify intent to of requirements to development/testing teams. Service Deliveryo Keep clients satisfied with the company\'s services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.o Develop business strategy plan, manage budgets, review financial performance & develop strategic delivery plan for accounts.
Experience
Principal Director
Jun 2025 — Present · Bangalore Urban, IN
Leading LTIMindtree’s largest global account under a 5-year RU-based commercial model, delivering large-scale, mission-critical IT services for a global retail enterprise.Accountable for end-to-end Service Delivery, automation, and Transformation across a highly complex, multi-Geo landscape including:• Global multilingual Service Desk operations supporting 8 languages across 5 geographies• Worldwide Field Services delivery across 38 locations, driving consistency, governance, and service excellence• Strategic oversight of four data centers, spanning Mainframe, AS400, Compute, WPS, and Command Centre environmentsFocused on operational resilience, cost efficiency, Automation, Transformation and value realization, while leading diverse global teams and ensuring alignment between business outcomes and IT delivery.
Education
Andhra University
MCA, IT
1993 — 1996
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