Venkata Nagaboina

About Venkata Nagaboina

ITIL certified, Experienced payment industry professional and Command Centre - Production Operations Support Specialist with over 15 years of experience, including 24X7 Application Support and maintenance, Incident Management, Change Management, Problem Management, Defect Management, Automation, Manual Testing, mentoring and leading the team.* Currently Command Centre\'s Operations Support Specialist at Visa Europe Services Inc, the leading payment systems organisation in Europe region. I am responsible for providing 24x7 Operational and Application support for Credit/Debit Card Authorisations, Mobile payments including a Tokenisation based platform which facilitates Apple and Android Pay; Clearing, Settlement; Real Time Scoring system; Foreign Exchange Rates system for Treasury and currency exchange; a Mobile contactless/NFC based system and a P2P application; Online ecommerce wallet service and several Value added services ranging from Business Intelligence systems to internal data research and reporting tools* Work responsibilities include ensuring 24x7 Application availability, providing quick and efficient workarounds to restore services, Incident Management, solving card business related problems, reviewing and approving Changes, input into prioritising defects, ensuring smooth transition of new projects into BAU, recommending solutions to problems and enhancements aimed at a stable and more efficient application.* Work as a Deputy – Head of Operations Support as a delegate in the absence of the Head of Operations Support.* Specialities include Credit/Debit cards Authorisation related business knowledge, CHIP and PIN, contactless card/mobile solutions including Apple and Android pay, E-commerce Wallet, Server Architecture and performance tuning for enhancement, 2nd level Production support aiming at service restoration and Continual Service improvement, Incident Management, Automation, People development and Team management.

Experience

1. Director

   Visa

   Jun 2023 — Present · Bangalore, IN

Education

• Jawaharlal Nehru Technological University

  Bachelor of Technology (BTech), Computer Science and Engineering

  1999 — 2003

Skills

• User Acceptance Testing
• Unix Shell Scripting
• Payment Gateways
• Netcool
• Atm Networks
• Mobile Payments
• Software Development Life Cycle (Sdlc)
• Payment Card Processing
• Bmc Remedy
• Solaris
• Incident Management
• Pci Dss
• Unix
• E-Payments
• Websphere Application Server
• Payment Systems
• Itil
• Business Analysis
• Credit Cards
• Emv
• Transaction Processing
• Electronic Payments
• Ibm Aix
• Mobile Banking
• Requirements Analysis
• Smart Cards
• Release Management
• Payments
• IT Service Management
• Aix
• Cards
• Sdlc
• Testing
• Iso8583
• Payment Industry
• Debit Cards
• Shell Scripting