Venkata Krishnavajjula
- Role
- Associate Director, Service Operations at Masimo
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Venkata Krishnavajjula
At Masimo, my focus is on orchestrating service operations for medical devices…
Experience
Associate Director, Service Operations
Jan 2022 — Present
Transfer service operations of multiple newly-acquired companies within projected timelines, facilitating a smooth transition and minimizing disruptions. Strategize and lead the establishment of global repair service capabilities for all New Product Introductions (NPIs). Implement key KPIs across all service areas including technical services, RMA services, and repair services, driving consistent performance improvements. Leverage advanced call analytics to review and manage call volume/content weekly, ensuring adequate resource allocation and enhancing technical services quality. Led the development and launch of product-specific service programs (Extended Warranty, Concierge+, Protection+), enhancing business growth by coordinating with marketing and sales management. Highlights of accomplishments in this role include: • Orchestrated the transition of service operations to Oracle ERP systems, developing requirements and deliverables, and executing the transition seamlessly. • Drove a 20% increase in agent compliance by utilizing real-time feedback and personalized training.
Education
Acharya Nagarjuna University
Bachelors of Engineering, Electronics&Instrumentation
1998 — 2002
University of Idaho
M.S, Electrical Engineering
2002 — 2004
Skills
- Simulations
- Analog Circuit Design
- Design of Experiments
- X-Ray
- Validation
- Debugging
- Tdr
- Failure Analysis
- Semiconductors
- Ic
- Cross-Functional Team Leadership
- Product Development
- Technical Reports
- Embedded Systems
- Root Cause Analysis
- Manufacturing
- Electronics
- Medical Devices
- Semiconductor Industry
- Testing
- Ir
- R&D
- Instrumentation
- Engineering
- Scanning Electron Microscopy
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