Venkata Kavuri
Manager - Client Services | PRINCE2 Agile Project Management Certified | LSSBB I Servant leader with experience in Contact Centre Management. Experienced in delivering AI/ML Data Annotation, Localization projects
- Role
- Client Services Manager at ADP
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Venkata Kavuri
As a Delivery Manager at Centific, I lead a team of 400+ data labelers and deliver AI/ML data services for various clients. With around18years of experience in the AI/ML Data Annotations, BPO, e-commerce, and contact center domains, I have a proven track record of driving gross margins, customer satisfaction, quality, and compliance.I am skilled in project management. I hold a Lean Six Sigma Black Belt certification and a Master of Business Administration. I am passionate about leveraging data and technology to create innovative solutions and enhance business performance.
Experience
Client Services Manager
Apr 2025 — Present · Hyderabad, IN
Education
Indian Institute of Management Raipur
Executive MBA
2020 — 2021
Jawaharlal Nehru Technological University, Hyderabad
Master of Business Administration (MBA)
2008 — 2010
Skills
- Inbound Marketing
- Reducing Churn
- Selling Brand Value
- Customer Retention
- Customer Service
- Up-Training
- Iptv
- Bpo
- Customer Experience
- Consumer Behaviour
- Handling Repeat & Upset Customers,
- Handling Time of Customers Request
- Retention Strategies
- Satellite Tv
- Retention Management
- Achieving Measurable Results
- Microsoft Office
- Sales
- Voice of the Customer and Analysis
- Understanding Customer's Requirement and Then Making Suggestions
- Customer Satisfaction
- Call Center Development
- Selling Quality of Serivce
- Direct to Home
- Call Centers
- Up-Selling
- Cost to Value
- Ms Office
- First Call Resolution
- Team Management
- Phone Metrics
- Reducing the Percentage of Repeat Callers
- Conflict Resolution
- Telemarketing
- Workforce Management
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