Venkata Gowtham Nath Putcha
Data & Marketing Analytics Intern | Master’s in Information Systems - Business Data Analytics | Cmich ’26 | 4+ Years in Data Analytics & Production Support
- Role
- Production Support Analyst at Tata Consultancy Services
- Location
- Mount Pleasant, MI, US
- LinkedIn followers
- 500 followers
About Venkata Gowtham Nath Putcha
Senior Java Production Support Engineer and Information Systems graduate student with 5+…
Experience
Production Support Analyst
Aug 2021 — Present · San Antonio, TX, US
Spearheaded Java application support in production environments, aligning with operational requirements and business objectives.• Monitored production jobs and resolved issues, ensuring a 95% first-pass resolution rate and decreasing incident resolution time by 30%, enhancing system reliability.• Collaborated with business partners and IT teams to efficiently resolve issues, participating in 100+ Major Incident/coordination calls and achieving an average incident resolution time reduction of 20% during critical situations. • Identifying and reporting incidents to Major Incident Managers, I contributed to a significant reduction in pain minutes, minimizing service disruption.• Established robust monitoring protocols using ServiceNow, developing 10+ Unix/Shell scripts to automate critical production tasks, reducing manual intervention by 40% and saving 300+ hours annually.• Ensured high system uptime, working on process reliability and efficiency, improving service level agreement (SLA) adherence by 10% and reducing downtime costs by $100K annually.• Investigated and resolved single-user incidents by performing root cause analysis. Utilized tools like Splunk to analyze logs, identify issues, and implement solutions within established Service Level Agreements (SLAs), ensuring minimal disruption to user experience.• Conducted thorough root cause analysis on recurring application issues, implementing fixes that reduced downtime by 25%, saving $75K in downtime-related losses.• Communicated regularly with stakeholders, providing detailed explanations regarding ongoing support activities and issue resolutions.• Responsible for sharing daily, weekly, and monthly reports with senior leadership.
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