Venkata Anusha Nara
Senior Business Analyst and Client Success Manager @Matchbook Ai
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WORK HISTORY
Senior Business Analyst and Client Success Manager @Matchbook Ai
Leading end-to-end client onboarding and implementation to ensure smooth transitions and successful adoption.• Serve as the Primary point of contact for Clients post-sales, managing relationships and ensuring satisfaction.• Managing multiple client accounts, prioritizing based on revenue potential, needs, and engagement level.• Deliver tailored training sessions and provide ongoing resources to help clients achieve their goals.• Build and maintain strong, long-term relationships with key stakeholders across client organizations.• Conduct regular check-in calls to assess satisfaction, address concerns, and drive continued engagement.• Continuously understand client goals, business needs, and evolving priorities to align with product capabilities.• Act as the voice of the customer internally, sharing insights with product, marketing, and sales teams.• Advocate for product enhancements and service improvements based on client feedback and usage patterns.• Monitor product adoption and proactively recommend solutions to drive deeper engagement and value realization.• Support contract renewals and partner with sales on identifying upsell and cross-sell opportunities.• Track and analyze client metrics (e.g, usage, satisfaction, support ticket volume and other key indicators) to mitigate churn risk
EDUCATION
University of Missouri-Kansas City
Electrical and Electronics Engineering
Anil Neerukonda Institute Of Technology & Sciences
Bachelor of Technology - BTech, Electrical and Electronics Engineering
ABOUT VENKATA ANUSHA NARA
9+ years of experience as a Senior Business Analyst, Client Success Manager, Product Manager, QA Test Analyst and Tableau Developer.• Demonstrated proficiency in developing and maintaining comprehensive requirements management plans, ensuring alignment with project objectives and stakeholder needs. • Crafted robust communication plans to foster transparent and effective collaboration among project stakeholders, enabling smooth coordination and timely decision-making. • Proficient in designing, writing, and executing meticulously crafted test scripts and test plans to validate software functionality and performance. • Leveraged experience to drive rigorous testing processes, identifying defects early and ensuring software reliability and quality. • Demonstrated expertise in maintaining clear and organized documentation, facilitating efficient communication and collaboration across development teams.• Experience in dealing under pressure and leading a team with comprehensive end-to-end product knowledge. • Excelled in high-stakes environments, leveraging deep understanding of product intricacies to guide teams through challenges and meet deadlines. • Developed a diverse range of Tableau visualizations and dashboards using Tableau Desktop, leveraging advanced features and functionalities. • Translated complex data sets into insightful visualizations, enabling stakeholders to gain actionable insights and make informed decisions. • Collaborated closely with stakeholders to understand requirements and design visualizations that meet business objectives and user needs. • Ensured visualizations adhere to best practices for design, usability, and performance, optimizing the user experience and maximizing impact. • Demonstrated proficiency in Tableau Desktop to deliver high-quality, customized solutions that drive data-driven decision-making across the organization.
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