Venkat Venky Prasad
IT Service Management Consultant | Driving Excellence in ITSM & ITIL Strategy | ServiceNow Expertise | Process Improvements & Optimization | Governance & Compliance | Ex-Infoscian | Ex- Wiproite
- Role
- Assistant Consultant at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Venkat Venky Prasad
As an experienced IT Service Management professional, I specialize in leading global IT operations and driving service excellence across diverse environments. With a proven track record in ITSM strategy, Service Desk management, and process optimization. I bring a results-driven approach to ensure seamless IT support and superior customer experience.I excel in:*Strategic Governance - Aligning ITSM frameworks with business objectives to deliver measurable outcomes*Operational Leadership - Managing 24x7 global service desk teams and ensuring SLA/KPI compliance*Major Incident Management - Rapid resolution and root cause analysis to minimize business impact*ServiceNow Expertise - Leveraging automation and dashboards for efficiency and transparency. My leadership philosophy centers on empowering teams, fostering collaboration, and driving continuous improvement to achieve operational excellence and customer satisfaction.
Experience
Assistant Consultant
Apr 2026 — Present · Pune City, IN
Education
MITSOM COLLEGE /PUNE UNIVERSITY
Bachelor’s Degree, Bachelor of Computer Applications
2014 — 2017
KV NDA
High School, COMMERCE
2002 — 2014
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