Venkadesh Subramanian
Product owner at GNB TECH
- Role
- Project Manager at Gnb Property Software
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Venkadesh Subramanian
12+ years of experience in Service Management, Incident Management, Problem Management…
Experience
Project Manager
Mar 2018 — Present · Chennai, IN
Ownership to take support escalations from the clients and work with the technical team from time to time.Evaluate analytics from the reports from various internal teams and to make recommendations for improvements customer service.Support Process Improvement - Constantly aim to make the Support Process more efficient by automating regularly performed mundane tasks.Communicating with the client to capture the scope of the project and work along with the technical team to develop an efficient - “Development and Delivery” process.Constantly work on the risk indicators to identify risk at early stages in operations and defining protocols.Managing team of 18 executives and senior executives.Helping the team to develop and maintain best practices for implementing and supporting GNB products in both internal and customer-facing knowledge bases. Identifying operational issues and devising goals and plans to address them. Preparing Root Cause Analysis (RCA) and Corrective Action Recommendations (CAR).Participating in the creation, maintenance, and distribution of standard operating procedure documents (SOPs). Building solid and collaborative relationships with team members while fostering a productive teamwork environment. Conduct analysis of progress and hold monthly meetings regarding goals and tasks.Provide on-call support when contacted by premium support customers during non-operational hours.Coming up with ideas and suggestions for improving processes and customer experience.
Education
Karpaga Vinayaga College of Engineering and Technology
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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