Venessia Housen
Customer Experience Manager at BusRight
- Role
- Customer Experience Manager at BusRight
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
Experience
Customer Experience Manager
Feb 2026 — Present
Enhanced and optimized the end-to-end client lifecycle, ensuring consistent delivery of value and driving key success pillars including product adoption and long-term customer relationships•Built strong rapport with customers and managed relationships throughout the entire client journey, from initial kickoff and onboarding through contract renewal•Partnered closely with customers to understand their business needs, goals, and challenges, ensuring alignment with BusRight’s solutions and best practices•Researched, troubleshoot, and resolved customer inquiries efficiently, maintaining high satisfaction and trust•Led onboarding and introductory training sessions, enabling customers to confidently adopt and maximize the platform•Developed and maintained strong cross-functional relationships with Sales, Hardware, Product, Operations and key client stakeholders to ensure a seamless customer experience
Education
Valencia Community College
Associate of Arts (A.A.)
2012 — 2014
University of Central Florida
Bachelor's degree, Social Work
2014 — 2017
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